Real engineers, Mon–Sat 10 am – 6 pm. Pick a topic, email support@dbgtech.in, or call toll-free 1800 209 2114.
Support runs Mon–Sat, 10 am – 6 pm IST. Warranty, damage and return requests are handled by email so every case has a written record.
Orders are dispatched from our warehouses in Mumbai, Bangalore and Ahmedabad, whichever is nearest to you and has stock. Orders placed before 1 pm on a working day (Mon–Sat) are processed the same day; orders after 1 pm, on Sundays or public holidays are processed the next working day.
Shipments go by Bluedart Express. Metro cities usually receive in 2–4 working days and the rest of India in 4–7 working days from dispatch. The pincode checker on each product page shows the estimate for your area.
You receive the AWB number by email and SMS as soon as the courier picks up. Track live at dbgtech.shiprocket.co/tracking with your order ID or AWB.
Yes — standard delivery is free across India on every order.
No. COD is not available. Pay securely online by UPI, cards, net banking or EMI through GoKwik (Easebuzz) at checkout.
Please record a complete unboxing video — from sealed parcel to product — and email it with your order number to support@dbgtech.in within 48 hours of delivery. We arrange a pickup of the product, our team runs a quality check at the warehouse, and if the damage is confirmed we ship a brand-new replacement. All steps happen on working days during support hours (Mon–Sat, 10 am – 6 pm). Claims without an unboxing video cannot be processed by the courier's insurance, so please keep the video.
Yes, until the order is dispatched. Email support@dbgtech.in with the order number and the new address, or call 1800 209 2114 during support hours.
Every product carries the brand's official India warranty — the period is shown on each product page. As an authorised reseller, DBGTECH handles the claim for you through our Mumbai service desk.
Email support@dbgtech.in with your order number, a short video of the fault and the product's serial number. Our engineers first troubleshoot remotely (most issues are settings, pairing or firmware). If the unit is faulty, we arrange pickup, run a quality check, and repair or replace it under the brand's warranty terms. Claims are processed on working days during support hours.
Email the unboxing video and order number to support@dbgtech.in within 7 days of delivery. We arrange pickup, verify the unit at our warehouse (quality check), and dispatch a new replacement once the check is complete — typically 5–7 working days end to end.
Only sealed, unopened products in original packaging are eligible for a refund, requested within 7 days of delivery by email. Return courier charges are borne by the customer. After the product reaches our warehouse and passes the quality check, the refund is issued to the original payment method within 10 business days. Opened products, sale items and gift cards are not eligible.
Yes — if the product is sealed, email support@dbgtech.in within 7 days; we process it as a return and you place a fresh order for the model you want.
Yes — professional installation is available pan-India for smart locks, switches, curtain motors, cameras and complete setups. Charges depend on the product and city; call toll-free 1800 209 2114 for a quote and to schedule.
Yes. Aqara switches use standard Indian wiring and locks fit standard doors; every product page carries the official installation guide. For technical assistance during installation, email support@dbgtech.in or call 1800 209 2114 (Mon–Sat, 10 am – 6 pm).
Yes — our turnkey service covers design, supply, installation and after-sales for apartments, villas, offices and hotels. Book a free consultation.
Each product page has a Manual & guides section with the official PDF and app-setup steps. Can't find one? Email the product name to support@dbgtech.in.
Look for the Works with Apple Home badge on the product page, or shop the Apple Home collection. Most Aqara, Govee and Lockin products also work with Google Home and Alexa.
Zigbee devices (most Aqara switches, sensors and curtain motors) need an Aqara hub — we recommend the Hub M3, which also acts as a Matter controller and Thread border router. Wi-Fi devices such as Govee lighting and most cameras don't need a hub. Every product page states whether a hub is required.
Matter is the new cross-brand standard that lets one device work in Apple Home, Google Home, Alexa and SmartThings. Thread is the low-power mesh network many Matter devices use. Buying Matter-ready products keeps your home future-proof.
Nine times out of ten it's the Wi-Fi band (use 2.4 GHz for pairing), hub distance or a firmware update. Email a screenshot of the error to support@dbgtech.in or call 1800 209 2114 — our engineers resolve most pairing issues the same working day.
UPI, all major credit and debit cards, net banking and wallets — processed securely by GoKwik (Easebuzz) at checkout. Cash on delivery is not available.
Choose EMI at checkout on eligible credit cards and pick 3, 6, 9 or 12 months; the available tenures, banks and any interest are shown before you pay.
Prices on the site are shown excluding GST; each product page also shows the GST-inclusive figure. 18% GST is added at checkout and shown on your tax invoice.
Yes. Add your company name and GSTIN in the order note at checkout (or email them to support@dbgtech.in right after ordering) and the tax invoice is issued in your company's name so you can claim input credit.
Yes. Integrators, developers and corporate buyers get B2B pricing, technical consultation and priority logistics. Email sales@dbgtech.in or use the consultation form.
Experience centre and head office in Malad West, Mumbai. Warehouses in Mumbai, Bangalore and Ahmedabad.
1st Floor, Gala No 8, Ram Chandra Lane,
Shramlaxmi Industrial Estate, Malad West,
Mumbai 400064
Hours: Mon–Sat, 10 am – 6 pm
Sunday closed